Returns, Exchanges, or Refund Policy

At Ego Vision, we strive to ensure your satisfaction with every purchase. However, if you're not completely happy with your order, we offer a straightforward return process.

1. Sign into your account: Access your account on egovision.shop.

2. Find your order: Navigate to "My Orders" and click the “Return Item” button.

3. Select the item(s): Choose the item(s) you wish to return, indicate the reason for return, and submit your request.

4. Choose a mailing method:

o Self-send the package

o Drop off at one of our retail locations

o Arrange a pickup service

5. Customer support: Our customer service team will contact you to confirm your return request and provide further instructions.

Once we receive your returned item, we will:

• Confirm the parcel and update your return status.

• Process the return and refund within 7 working days.

• Refunds will be credited to your account for future use.

• Items must be returned in their unused condition, with all original packaging.

• We do not accept items that have been worn, damaged, washed, or altered in any way.

• All returns must be coordinated with Ego Vision before sending the item back. Unapproved returns will not be accepted.

• Return shipping is at the customer’s expense unless dropping off at one of our retail locations.

• Returns will be processed within 7 days after we receive the package.

• The refund will be credited to your account for future purchases.